Terms and Conditions

TERMS & CONDITIONS

RIGPA Tech Private Limited is a private limited company, incorporated under the Companies Act, 2013 with its registered office at Chennai, Tamil Nadu (“Company”, “RIGPA” "We", "Us", "Our" and terms of similar meaning). The Company provides access to www.amigo.care and/or teleconferencing, messaging platform, mobile applications supported by Android and IOS and features and content etc. (“Platform”) to the user, viewer (“End User”) who register on any Platform to connect with counsellors registered with any Platform (“Consultants”) (such End Users and/or Consultants shall hereinafter be referred to as “You”, “Your” as applicable) subject to these terms and conditions of use as set out herein and as may be amended from time to time in the manner as set forth herein below ("Terms"). Please read these Terms carefully before using any Platform.

Amigo provides Services (as defined below) to the End User and the Consultant subject to the terms and conditions contained herein and any other written agreement as may be entered into between the Consultant and the Company.

By using any of the Platforms, and/or by registering with us, You signify that You have read and understood the Terms and agree to these Terms, including that you consent to the terms contained in the Privacy Policy provided herein https://amigo.care/privacy-policy constitute a binding, legal agreement between You and the Company. In order to use any of the Platform(s) and avail of the Services, You must agree to these Terms.

Amigo retains the right to deny access to anyone who we believe has violated any of these Terms or for any reason whatsoever at its sole discretion.

The Platform is a web/mobile based platform which facilitates End Users to connect with Consultants that are registered on our Platform. The Consultants are professionals providing counselling and therapy services. Consultants may include, but are not limited to, psychologists, psychiatrists, nurses, counsellors, social workers, and marriage and family therapists. The term Consultants shall include the individual Consultants registered with the Platform and their respective employees, agents, or independent contractors. The Consultants have no financial interest in Amigo.

A: What are the Services provided on the Platform?

The Platform includes, without limitation, the following services (collectively, the “Services”):

· a: the facilitation of electronic Platform to connect End Users with the Consultants.

· b: the provision of appointment scheduling and reminders.

· c: facilitating online counselling sessions based on the appointments scheduled between the End User and the Consultant through the Platform by way of online, voicemail and chat interactions.

THE SERVICES DO NOT INCLUDE THE PROVISION OF MEDICAL CARE, MENTAL HEALTH SERVICES, PROVIDING PRESCRIPTION OF DRUGS OR OTHER PROFESSIONAL SERVICES BY AMIGO. AMIGO IS MERELY A TECHNOLOGY PROVIDER FACILITATING ACCESS TO ONLINE COUNSELING SERVICES (PROVIDED BY CONSULTANTS) THROUGH THE PLATFORM. THE CONSULTANTS SHALL NOT PRESCRIBE ANY DRUGS TO THE END USERS THROUGH THE PLATFORM.

THE CONSULTANTS REGISTERED ON THE PLATFORM ARE NOT EMPLOYEES OF AMIGO.

Any information obtained from the Platform or its employees, Consultants, agents, partners, contractors, advisors or otherwise available on the Platform including third party links and contents is for informational and logistical purposes only.

B: Express Consent to the Terms.

By accessing or using any Platform or by merely browsing any Platform or by using or receiving any Services supplied to You by Amigo, You hereby expressly acknowledge and agree to be bound by these Terms, policies and guidelines incorporated by reference in these Terms and any future amendments and additions to these Terms as published from time to time on any Platform. If You do not agree with these Terms in their entirety, You are not entitled to use any Platform or avail the Services provided by Us.

By using any Platform, You represent and warrant that:

· You are at least 18 years old;

· You have the lawful authority and capacity to contract and be bound by these Terms;

· If You are accepting these Terms on behalf of a company, limited liability partnership or other legal entity, You have the authority to bind such entity to these Terms and, in such event, “You” and “Your” as used in these Terms shall refer to such entity; and

· You will comply with all applicable laws and regulations.

These Terms are subject to change at any time without notice. To make sure You are aware of any changes, please review these Terms periodically. We shall on a best effort basis notify You of the changes to the Terms, however it is Your obligation to be aware of the changes to these Terms. Continued use of any Platform or Services after any such changes shall constitute Your consent to such changes.

C: Not a Health Care Provider

While the Services may provide access to certain general medical information, and also may provide messaging functionality to contact your Consultant through the Platform, the Services cannot and are not intended to provide medical advice. The Consultants shall not and will not for any reason whatsoever prescribe any drugs to End Users through the counselling sessions facilitated through the Platform. We advise you to always seek the advice of a physician or other qualified healthcare provider with any questions regarding your personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified healthcare professional immediately.

To the extent medical advice is provided to you by a Consultant through the Services, such medical advice is based on your personal health data as provided by you and the local standards of care for your presenting symptoms, based on your use of the Services. You agree and understand that responses are not provided by Amigo, but are provided by your Consultant.

THE CONTENT ON THE SITE IS NOT AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE OR A SUBSTITUTE FOR INDIVIDUAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. YOU SHOULD ALWAYS TALK TO YOUR MEDICAL PROFESSIONALS FOR DIAGNOSIS AND TREATMENT, INCLUDING INFORMATION REGARDING WHICH DRUGS OR TREATMENT MAY BE APPROPRIATE FOR YOU. NONE OF THE INFORMATION ON THE PLATFORM REPRESENTS OR WARRANTS THAT ANY PARTICULAR DRUG OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU.

USE OF THE SERVICES IS NOT FOR EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR CARE OR TREATMENT, PLEASE GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM.

THE PLATFORM IS NOT A ‘SUICIDE HELPLINE PLATFORM’. IF YOU ARE CONSIDERING OR CONTEMPLATING SUICIDE OR FEEL THAT YOU ARE A DANGER TO YOURSELF OR TO OTHERS, YOU MAY DISCONTINUE USE OF THE SERVICES IMMEDIATELY AT YOUR DISCRETION AND PLEASE NOTIFY APPROPRIATE POLICE OR EMERGENCY MEDICAL PERSONNEL.

YOUR USE OF INFORMATION PROVIDED ON THE PLATFORM AND AVAILING OF SERVICES ON THE PLATFORM IS SOLELY AT YOUR OWN RISK. AMIGO IN DOES NOT AND WILL NOT IN ANY MANNER WHATSOEVER BE INVOLVED IN THE PRACTICE OF MEDICINE OR THE PROVISION OF MEDICAL CARE.

D: Payment Schedule and Mechanism

The End User shall be liable to pay the fee for each counselling session scheduled and booked with a Consultant on the Platform ( “Counselling Session”)based on the hourly rates of the concerned Consultant enlisted on the Platform (“Fee”). The Fee shall be exclusive of all taxes and the End User shall be liable to pay all taxes and statutory dues as are applicable in respect of each Counselling Session.

You agree to promptly pay all fees and charges for each Counselling Session immediately upon booking or scheduling a Counselling Session with a Consultant on the Platform.

All fees payable for the Services is due immediately and is non-refundable under any circumstance whatsoever. This no refund policy shall apply at all times regardless of any missed appointments or incomplete Counselling Sessions whether for cause or not.

There is no guarantee that the End User will be accepted as a registered user, or as a patient by one of our Consultants. Even if the End User is accepted as a patient by a Consultant, the Consultant shall retain the right to determine if the End User should be provided Counselling Sessions through the Platform. The Consultant may determine that online counselling services are not appropriate for some or all of the End User’s treatment needs, and accordingly may elect not to provide online counselling services to the End User through the Platform at the Consultants sole discretion.

The End User represents and warrants that (i) any credit information it supplies is true, accurate and complete in all respects and (ii) such End User shall be responsible to be in compliance of applicable law including but not limited to payment of applicable taxes.

Cancellation Policy:

You agree and understand that a cancellation or a missed appointment shall adversely affect the Consultant if the cancellation is not informed at leaset 24 hours prior to the scheduled Counselling Session.

You understand and agree that you will be responsible for a missed appointment fee equal to the fees you would have paid for the scheduled Counselling Session if you do not cancel a scheduled appointment at least one business day in advance.

E: End User Accounts

In order to avail the Services the End User will be required to become a registered user of the Services by creating a Amigo account (“End- User Account”). Upon creation of the End- User Account the End User will be asked to choose a password. The End User will be solely responsible for any activities or actions taken under his/her/its End-User Account, whether or not you have authorized such activities or actions.

You must notify us immediately if you know or suspect that any unauthorized person is using your password or your End-User Account (for example, your password has been lost or stolen, someone has attempted to use the Services through your End-User Account without your consent or your End-User Account has been accessed without your permission). We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your password through your web browser or other software.

By creating an End-User Account, you expressly consent to the use of: (a) electronic means to complete these Terms and to provide you with any notices given pursuant to these Terms; and (b) electronic records to store information related to these Terms or your use of the Services. Amigo cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

EXCEPT FOR COUNSELING SESSIONS WHICH ARE NOT RECORDED OTHER THAN AS PROVIDED IN PARAGRAPH (H) (e) BELOW, ALL COMMUNICATIONS TRANSMITTED THROUGH THE SERVICES, INCLUDING WITHOUT LIMITATION AMIGO’S MESSAGING PLATFORM, MAY BE MONITORED FOR QUALITY ASSURANCE, TRAINING AND OTHER PURPOSES. BY ACCEPTING THESE TERMS OF SERVICE, YOU CONSENT TO ANY SUCH MONITORING. SIMILARLY, ALL MESSAGES TRANSMITTED THROUGH AMIGO’S SECURE MESSAGING PLATFORM ARE SAVED AND BECOME PART OF YOUR AMIGO PROFILE.

Use of the Services by Children.

The provision of online counselling services by Consultants through the Services is available for use by children age 3 and above, but the registered user for all patients under the age of 18 must be the patient’s parent, legal guardian or ward. If you register as the parent, legal guardian, or ward on behalf of a minor, you will be fully responsible for complying with our Terms and our Privacy Policy. Further in all such cases, the parent, guardian or the ward of the patient under the age of 18 years, represents and warrants that they are the parents or legally appointed guardians or wards of such patient under the age of 18 years. We shall not be obligated to or required to verify the credentials of such parents or legally appointed guardians or wards of such patient under the age of 18 years

F: Consultant Profile

The Consultant may use any of his/her personal email id’s to register and enlist himself or herself on the Platform. Upon registering with the Platform, the Consultant will be provided with profile pages for the Consultant to enable him/her to post relevant information about his/her education, training, experience, and areas of specialization (“Consultant Profile”). The Consultants registered on the Platform are solely and exclusively responsible for the content of their respective Consultant Profiles, and Amigo expressly disclaims any and all liability for the content of the Consultants Profiles, including, without limitation, the accuracy or reliability of any information contained therein. Amigo shall on a best effort basis endeavour to ensure qualified Consultants are enlisted on the Platforms. However, Amigo takes no responsibility (legal or otherwise) of any misrepresentation by any Consultant of their qualifications or experience.

If We believe that an account and password is being used / misused in any manner, We shall reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address. Furthermore, You shall be entirely responsible for any and all activities that occur under Your account. We will not be liable for any loss that You may incur as a result of someone else using Your password or account, however, You could be held liable for losses incurred by Us or another party due to someone else using Your account or password.

G: Registration

If You register for an End-User Account or a Consultant having a Consultant Profile on any Platform, You agree to:

· provide accurate, current and complete information as may be prompted by any registration forms and all information provided in the Consultant Profiles on any Platform ("Registration Data");

· maintain the security of Your password;

· maintain and promptly update the Registration Data, and any other information You provide to Amigo and to keep it accurate, current and complete

· accept all risks of unauthorized access to the Registration Data and any other information You provide to us. You are responsible for all activity on Your End-User Account or the Consultant Profile as the case maybe, and for any charges therein.

· not authorize others to use Your End-User Account or the Consultant Profile as the case maybe.

· You may not assign or otherwise transfer Your End-User Account or the Consultant Profile as the case maybe to any other person or entity.

H: Access and Use

Your access and use of any Platform and Services is subject to the following representations and warranties:

· You may only access any Platform or Services using authorized and lawful means.

· Amigo shall not be liable for any failure or default to provide access to any Platform or Services on account of any failure or delay by You to register with any Platform for such access.

· Any configuration or set up of the Devices for access to any Platform and the Services shall be Your sole responsibility. “Device” means a device, usually electronic, that processes data according to a set of instructions, which may include but not be limited to workstations, personal computers, laptops, netbooks, personal digital assistants, tablets, and smartphones.

· The Company reserves the right to prevent access should You be using any Platform or Service with an incompatible or unauthorized Device;

· The Company collects, stores, processes and uses Your information in accordance with Company’s Privacy Policy available at https://amigo.care/privacy-policy/ (“Privacy Policy”). By using any Platform and/ or by providing Your Personal Information (as defined in the Privacy Policy),You consent to the collection and use of the information You disclose on any Platform by Company in accordance with the Privacy Policy. Amigo will not record or store any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms. However, you agree and acknowledge that Amigo shall appoint certain third party vendors and service providers to provide services such as messaging and teleconferencing services, such third party service providers shall have access to Your Personal Information, End User Personal Information and Counselling Sessions which may be recorded by such third party service providers as required under the applicable law. Such third party service providers shall restrcit access to Your Personal Information, End User Personal Information and Counselling Sessions from all its employees, officers, agents etc. Further, the Company shall not have any access to such Personal Information recorded by the third party service providers and shall ensure that the Consultants, employees, officers or agents of the Company are not provided any access to such Personal Information stored by the third party vendors. The Consultant may record any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms only with the express prior written consent of the End User. In any event, Amigo shall not be held liable for any breach of confidentiality obligations by the Consultant or any third party service providers as mentioned hereinabove.

· You will not take any action that interferes with, degrades or adversely affects the Company and/or the Services and/or any Platform;

· You will not use any Platform in a manner (i) that is prohibited by any law or regulation, or facilitates the violation of any law or regulation; or (ii) will disrupt a third parties’ similar use; (iii) violate or tamper with the security any Platform;

· You will not use any Platform, or any portion thereof, to transmit, publish, post, upload, distribute or disseminate any inappropriate, harassing, abusive, defamatory, libellous, obscene, illegal or deceptive content;

· You will not use the Services to collect or store personal data about other users without their express permission;

· You will not knowingly include or use any false or inaccurate information in the Registration Data;

· You will ensure that any Platform are not used to upload, post, transmit, or otherwise make available any content that contains a virus or any other form of malicious code or data that is likely or intended to have an adverse impact on, or provide unauthorized access to, any Platform or any other software, hardware, services or data;

· You will not attempt to gain unauthorised access to any accounts, computer systems or networks connected to any Platform, through hacking, or any other means, or obtain or attempt to obtain any materials or information through any means not intentionally made available to You;

· You will not use any Platform to develop, or to assist anyone in developing a competitive product or service or for other competitive purposes;

· You will refrain from taking any steps, such as reverse assembly or reverse compilation, to derive a source code equivalent to Platform or attempt to do so, or acquiesce, authorise or encourage any other party to do the same;

· You shall be solely responsible for (i) procuring and maintaining Your network connections and telecommunications links from Your systems to Amigo’s data centres, and (ii) all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to Your network connections or telecommunications links or caused by the internet;

· You acknowledge that from time to time, Amigo may apply Upgrades (hereinafter defined) to any Platform, and that such Upgrades may result in changes the appearance and/or functionality of Platform. You may be required to install certain Upgrades or updates to the software in order to continue to access or use any Platform, or portions thereof. “Upgrades” means new versions of, and updates to, Platform whether for the purpose of fixing an error, bug or other issue in any Platform or enhancing the functionality of Platform.

· The Consultant represents and warrants that he/she/it holds all the valid licenses and permits required to provide Counselling Sessions. In the event the End User is not a resident of India, the Consultant shall ensure that he/she is in compliance with all applicable laws as may be applicable in the jurisdiction of such End User towards providing such Counselling Services and the Consultant represents and warrants that he/she holds all the valid licenses and permits required in such other jurisdictions while providing counselling services to End Users who are not residents of India. There is no court order, decree or proceedings pending or threatened against the Consultant that would render the Consultant incapable of providing Counselling Sessions through the Platform. The Consultant represents and warrants that all Counselling Sessions and advise provided in any Counselling Session is in accordance with the applicable laws and standard medical practices and code of conducts as applicable.

· All Consultants available through the Services represent that they have degrees, licenses and/or certifications, as applicable, in the areas of psychology, psychiatry, marriage and family therapy, clinical social work, or counselling as the case may be. Amigo is not responsible for credentialing Consultants, makes no representation regarding the accuracy of Consultant’s credentials, and expressly disclaims any liability for fraudulent credentials or claims by Consultant. We recommend that you separately confirm that your Consultant’s is in good standing with his or her respective licensing board(s). Amigo shall on a best effort basis endeavour to Amigo shall on a best effort basis endeavour to ensure qualified Consultants are enlisted on the Platforms. However, Amigo takes no responsibility (legal or otherwise) of any misrepresentation by any Consultant of their qualifications or experience.

I: Specific Terms applicable to Consultants.

The below mentioned specific terms (“Specific Terms”) governs the Consultants use of the Platform to provide behavioural health counselling services to End Users, solely in accordance with the Consultant’ s duties and obligations as a provider of such services. Use of the Services is expressly conditioned on (i) Consultant’s compliance with his/her professional duties as a licensed, registered or certified professional; and (ii) acceptance of this Terms and Specific Terms. The obligations set forth in this Specific Terms are in addition to, and not in lieu of, your professional and legal obligations as a provider of behavioural health counselling services. If you are unable to simultaneously comply with your obligations under this Specific Terms as well as your professional and legal obligations, you may not use the Services.

In addition to these Terms including the Specific Terms, in connection with your use of the Services, you are also bound by the Privacy Policy available at https://amigo.care/privacy-policy/, as well as the guidelines, rules, schedules, disclosures, disclaimers, amendments to these Terms and other terms that we post on the Platform or otherwise provide or make available to you from time to time, each of which are hereby incorporated by reference.

· You are, and will be at any time that you use the Services and the Platform, licensed, registered or certified, as applicable, in good standing, and shall meet all other legal requirements, to provide counselling services to End Users using the Platform.

· At any time that you are no longer licensed, registered or certified, as applicable, or otherwise permitted under any law to provide counselling services to End Users, you will immediately cease to use the Services and the Platform to provide counselling services and shall notify Amigo of such restriction or cessation.

· Your use of the Platform does not violate any applicable law or regulation.

· You hereby consent to Amigo posting your Profile and a picture of yourself on the Platform.

· You will personally provide the counselling services provided using the Services and Platform. You agree to give Amigo not less than thirty (30) days prior written notice if you decide to stop accepting new clients, plan leave that will exceed one week in duration, or will cease using the Services and Platform. You acknowledge that it is your obligation to ensure a proper transition of care for any End User for whom you will no longer provide counselling services.

· You represent and warrant that you will maintain the confidentiality of End User Personal Information (as defined herein below) and shall only use End User Personal Information or the healthcare and personal information of other patients as permitted in these Terms and consistent with applicable privacy laws and the Privacy Policy available at https://amigo.care/privacy-policy/.

· You will respond to End User scheduling requests within a reasonable amount of time, but in no event more than one business day after receipt of an End User’s request for an appointment.

· You acknowledges that in the course of performing services or work under these Terms, you may be given access to resources, information, and materials which are owned by Amigo, its subsidiaries or affiliates, and/or owned by third parties and in the possession of or licensed to Amigo, and which constitutes valuable resources, confidential and/or proprietary information, know-how, and trade secrets belonging to Amigo its subsidiaries or affiliates, and/or third parties (hereinafter referred to as “Confidential Information”). You hereby agree to hold the Confidential Information in strict confidence and not to disclose it or otherwise make it available to any person or third party without the prior written consent of Amigo. You agree that all Confidential Information shall be used only for the purpose of providing behavioural counseling services on the Platform under these Terms and shall not be produced, copied, in whole or in part, except as specifically authorized and in conformance with Amigo’s instructions when necessary for the purposes set forth herein. You shall return all Confidential Information, together with any copies, reproductions or other records thereof in any form, to Amigo at such time as you cease using the Services and the Platform.

· If you believe the security of your profile or email access has been compromised in any way (for example, your password has been lost or stolen, someone has attempted to use the Services under your user name without your consent or your accounts have been accessed without your permission), you must notify us immediately. We reserve the right to deny your access to the Services or any part thereof, in order to maintain or restore security or performance to the Platform or any other Amigo sites and systems.

· An End User may submit medical history and other personal information on the Platform and authorize you to have access to such information in advance of an appointment, all information provided during the Counselling Session and all notes and inferences of the Consultant created during or post a Counselling Session in respect of the particular End User (“End User Personal Information”). You acknowledge, agree, release and indemnify Amigo from all claims and liabilities arising out of your failure to have the End User confirm the End User Personal Information or arising out of any omissions or errors in any End User Personal Information provided through the Services.

· For consideration of use of the Platform, the Company shall pay such Fee as may be mutually agreed by the Consultant and the End User within a period of 5 (Five) days from the Company having received the amount from the End User.

· The Consultant shall not directly or indirectly solicit any End User registered with the Company to cease or discontinue the use of the Services on the Platform unless in the medical opinion of the Consultant the concerned End User requires individual medical care and diagnosis. In the event the Consultant is of the opinion that an End User requires individual and physical medical care, the Consultant shall inform the Company. Amigo shall have the right to forthwith discontinue access to the Services on the Platform to the concerned End User.

· You agree to be responsible for any telephone charges and/or Internet service fees you incur in accessing your account(s) through the Services.

· You covenant that all use of End User Personal Information will not conflict with the Privacy Policy available at https://amigo.care/privacy-policy/ or your professional and legal duties and obligations.

· We may, from time to time perform maintenance upon the Services or experience hardware, software or other problems related to the Platform, resulting in interrupted service, delays or errors in the Platform. We will attempt to provide prior notice of such interruptions, delays or errors but cannot guarantee that such notice will be provided.

· Your Consultant Profile may be removed and your participation may be terminated without warning if Amigo believes that you are in breach of any of the foregoing Specific Terms

J: Intellectual Property Rights

You hereby acknowledge that any and all intellectual property rights (including but not limited to all trademark, copyright, patent, service marks, etc.) and other proprietary rights in and in relation to any Platform including without limitation any derivatives, improvements or modifications which ownership is directly attributable to the Company (expressly excluding any information which belongs to an Consultant, End User, other third party) shall vest wholly completely and fully with the Company throughout the territory of the world and You shall have no right or claim to such intellectual property in any manner whatsoever.

K: Indemnification

By accepting these Terms and using any Platform, You agree that You shall defend, indemnify and hold the Company, its directors, shareholders, officers and other representatives harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) Your violation or breach of these Terms or any applicable law or regulation; (ii) Your violation of any rights of any third party, including End Users and Consultants (as the case may be) connected through any Platform; (iii) Your use or misuse of any Platform or Service; or (iv)any and all third-party claims based upon the content of any communications transmitted by You.

L: Disclaimer of Warranties

· Amigo hereby explicitly and specifically disclaims any and all representations, warranties or guarantees, whether written, oral, expressed or implied including, without limiting the generality of the foregoing, any warranty of quality or fitness for a particular purpose.

· The Platform is provided to You strictly on an "as is" basis. Notwithstanding anything contained in these Terms, Amigo does not warrant that any Platform: (i) will perform error-free or uninterrupted, or that Amigo will correct all or any errors or defects (ii) will operate in combination with Your Devices, or with any other hardware, software, systems or data not provided by Amigo, (iii) will meet Your requirements, specifications or expectations.

· You further acknowledge that Amigo does not control the transfer of data over communications facilities, including the internet, and that any Platform may be subject to limitations, delays, and other problems inherent in the use of such communications facilities; We are not responsible for any (i) delays, delivery failures, or other damages as a result; (ii) issues related to the performance, operation or security of any Platform that arise from the Your content or third party content.

· Amigo does not make any representation or warranty regarding the reliability, accuracy, completeness, correctness, or usefulness of third party content, and disclaims all liabilities arising from or related to third party content including but not limited to any information pertaining to any Consultant.

· Amigo gives no indemnity as to the correctness of the information or the data given on the Platform or through any of its features, applications or products. Amigo shall not be liable for any loss or damage arising directly or indirectly from use of the data, features, applications, products provided by the Company and available on the Platform.

· In respect of any information provided on the Platform pertaining to mental health, the views provided on the Platform are the opinion of the author, or the person so providing those views. These are not the views, opinions of Amigo Health Care Network Private Limited or any of its employees or directors or officers.

· YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE website, PLATFORM AND/or availing or providing ANY SERVICES REMAINS SOLELY WITH YOU.

M: Limitation of Liability

· Notwithstanding anything contained elsewhere in these Terms, in no event shall Amigo be liable to You or anyone claiming under You for the cost or loss including but not limited to any special, exemplary, consequential, incidental, punitive or indirect damages on any theory of liability, whether in contract, tort (including without limitation negligence or medical negligence), strict liability or otherwise. The limitations set forth in this section shall apply even if You are advised of the possibility of such damage.

· In no event or circumstance will the Company be under any liability to make good any loss whether by way of any monetary payment or otherwise.

· Amigo may connect the End User to Consultants for the purposes of providing Services. We will not assess the suitability, legality or ability of any Consultant and End User expressly waive and release Amigo from any and all any liability, claims or damages arising from or in any way related to the Consultant.

· Amigo will not be a party to disputes, negotiations of disputes including but not limited to payments between the End User and any Consultant.

· Responsibility for the decisions You make regarding availing the Services through a Consultant connected through any Platform, (with all its implications) rests solely with the End User.

· The quality of the Counselling Sessions scheduled through the use of any Platform is entirely the responsibility of the Consultant who ultimately provides such Counselling Sessions to the End User and that the End User’s use of any Platform shall be at his/her/its own risk and costs.

· Amigo or anyone else involved in administering, distributing or providing any Platform further explicitly disclaims any and all liability for any mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses computer viruses or other harmful, disabling computer code, computer instructions, circuitry or other technological means whose purpose is to disrupt, damage or interfere with any computer and communications facilities or equipment ("Harmful Code") that may be transferred to Your Devices when accessing any Platform. By way of clarification, Harmful Code shall include, without limitation, any code containing viruses, Trojan horses, worms or like destructive code or code that was intentionally written to self-replicate. You are advised to obtain and use appropriate anti-virus and security software and to take all other appropriate measures to safeguard the integrity of Your Devices.

Important Disclaimer

· Amigo does not provide medical mental health care services. Your medical care and your mental health care are solely the responsibility of you and your Consultant(s). Under the Services, mental health advice and services are provided exclusively by Consultants. Amigo merely supports Consultants by providing them with a limited license to use our Platform’s intellectual property rights in the manner as contained in these Terms.

· Any Platform or Services contain links to or otherwise makes available third party products and services, including websites. Only Consultants registered on any Platform can provide counselling which may be scheduled through use of any Platform in accordance with these Terms. We merely offer information pertaining to such Consultants based on the End User’s preference and does not intend to provide counselling services or act in any way as a Consultant.

· We do not in any manner endorse or guarantee the quality of Counselling Sessions provided by any Consultant registered on our Platform.

· WE ARE NOT RESPONSIBLE FOR OR LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF YOUR DEALINGS WITH SUCH CONSULTANT INCLUDING BUT NOT LIMITED TO ANY LOSS OR DAMAGE ARISING DIRECTLY OR INDIRECTLY ON ACCOUNT OF LOSS OR DAMAGE WITH RESPECT TO COUNSELLING AND ADVISORY SERVICES AND SESSIONS SCHEDULED THROUGH THE PLATFORM.

· Your recourse in the event of any such claim with respect to any Consultant with respect to counselling and advisory services and sessions scheduled through the Platform, including any third party content, is solely against the relevant Consultant. In no event will any agreement between End User and any Consultant be binding on us or impose upon us any additional obligations, or any obligations inconsistent with these Terms.

· Amigo shall not be held liable for any opinions, customer reviews or comments posted by any End User on any Platform in respect of counselling and advisory services and sessions scheduled through the Platform provided by the Consultant through any Platform.

Termination

We may discontinue offering our Services or Platform and we may suspend or terminate your right to use our Services or Platform at any time, in the event that you breach these Terms, for any reason, or for no reason at all, in our sole discretion, and without prior notice to you. After such termination, Amigo will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or Consultants are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.

Upon termination of your right to use our Services or Platform or our termination of the Services or Platform, all licenses and other rights granted to you by these Terms will immediately terminate.

The End User may terminate his/her Account or Profile at any time and for any reason by sending Amigo notice or deactivating his/her Account or Profile (as the case may be). Upon any termination by the End User, your Account or Profile (as the case may be)will no longer be accessible. Any cancellation request will be handled within 30 days of receipt of such a request by Amigo.

Any suspension, termination, or cancellation will not affect your obligations to Amigo under these Terms which by their nature are intended to survive such suspension, termination, or cancellation. For example, but not by way of limitation, upon any such suspension, termination, or cancellation the provisions of Section J (Intellectual Property Rights), Section L (Disclaimer of Warranties), Section N (Important Disclaimers), Section K (Indemnification), Section M (Limitation of Liability), Section Q (General Terms), and Section R (Governing Law) shall survive and remain in full force and effect, but the provisions of Your License to use the Platform shall be suspended, terminated or cancelled, as the case may be.

Errors and Inaccuracies.

The information on the Platform including, without limitation, information regarding pricing, may contain typographical errors or other errors or inaccuracies, and may not be complete or current. Amigo reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice to you. Amigo will not, however, guarantee that any such errors, inaccuracies, or omissions will be corrected. Amigo reserves the right to refuse to fill any orders or provide Services that are based on inaccurate or erroneous information on the Platform, including, without limitation, incorrect or out-of-date information regarding pricing, payment terms, or for any other lawful reason.

Use of the Platform by the End User

No part of the Platform may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, web site or other medium for publication or distribution or for any purpose whatsoever, without the Company’s express prior written consent.

You shall not use any “deep-link”, “page-scrape”, , “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, to obtain or attempt to obtain any materials, documents or information or content through any means not purposely made available through the Platform. We reserve the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to the Company server, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.

You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information of any other user of or visitor to the Platform, including any Amigo account not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform. You shall not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

You shall not use the Platform for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or the others users.

In addition, you are strictly prohibited from creating derivative works or materials that otherwise are derived from or based ,on the Platform in any way, unless it is expressly permitted by the Company in writing. This prohibition applies even if you intend to give away the derivative materials free of charge.

Q: General

· To the extent that anything in or associated with any Platform is in conflict or inconsistent with these Terms, these Terms shall take precedence and prevail. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under these Terms shall survive any discontinuance of the access or use of any Platform.

· No joint venture, partnership, employment, or agency relationship exists between any Consultant and the Company as a result of these Terms or use of any Platform. The Consultant shall not be permitted to enter into any contract (whether oral or in writing) which may impose any direct or indirect obligation or liability on the Company in respect of any third party including the End-User.

· If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

· These Terms is personal to you and you may not assign these Terms or your rights to the Services or obligations to any other party. We expressly reserve the right to assign these Terms and to delegate any of its obligations hereunder, under our sole discretion and without your consent. We may also assign or delegate certain of our rights and responsibilities under these Terms to independent contractors or other third parties.

· We shall not be deemed to have waived any of our rights or remedies hereunder unless such waiver is in writing and signed by us. No delay or omission on our part in exercising any right or remedy shall operate as a waiver of that right or remedy or any other rights or remedies. A waiver on any particular occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

· These Terms have been provided in good faith through arms’ length negotiations. Nothing contained in these Terms, including any compensation paid or payable, is intended or shall be construed: (i) to require, influence or otherwise induce or solicit a party or any of its affiliates regarding referrals of business, or recommending the ordering of any items or services, of any kind whatsoever to any of the other parties or their affiliates, or to any other person; or (ii) to interfere with an End User’s right to choose his or her own Consultant or health care provider.

Governing Law

· These Terms shall be governed and construed under the laws of India and the courts of Chennai shall have exclusive jurisdiction.

Contacting Us.

We encourage you to contact us at support@Amigo.care if you have any questions concerning our Terms.

PRIVACY POLICY

A. PRIVACY STATEMENT

Amigo Care Health Care Network Private Limited a private limited company with its registered office at Chennai, Tamil Nadu (“Company”, “Amigo Care”, "We", "Us", "Our" and terms of similar meaning) operating www.amigo.care and/or teleconferencing, messaging platform, mobile applications supported by Android and IOS and features and content etc. (“Platform”) is committed to protecting Your privacy.

The Platform is a web/mobile based platform which facilitates End Users (“End Users”) to connect with Consultants that are registered on our Platform. The Consultants are professionals providing counselling and therapy services (“Consultants”). The Platform includes, without limitation, the following services (collectively, the “Services”):

· a. the facilitation of electronic Platform to connect End Users with the Consultants.

· b. the provision of appointment scheduling and reminders..

· c. facilitating online counselling sessions based on the appointments scheduled between the End User and the Consultant through the Platform by way of online, voicemail and chat interactions.

By using our Platform, you (such End User and/or Consultant shall hereinafter be referred to as “You”, “Your” as applicable) accept this privacy policy along with any amendments or modifications as may be made from time to time (“Privacy Policy”) and thereby expressly consent to our collection, use and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. If You do not wish to provide any Personal Information, You are not entitled to use this Platform or avail of the services provided by the Platform (“Services”). This Privacy Policy is incorporated into and subject to our Terms & Conditions (“Terms”) available at https://amigo.care.com/terms/.

We reserve the right to modify this Privacy Policy at our sole discretion without notice. To make sure You are aware of any changes, please review this Privacy Policy periodically. You will be deemed to be governed by the terms of the modified Privacy Policy as may be amended from time to time.

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through this Platform or by writing to us at support@amigo.care

B. TYPE OF INFORMATION COLLECTED

· a. In order to provide our full range of Services, we may collect the following types of information from You (as applicable) including but not limited to

o i. Your name,

o ii. email address

o iii. an account password,

o iv. telephone number,

o v. mobile number.

o vi. billing address,

o vii. a credit / debit card number

o viii. a credit / debit card expiration date

o ix. other payment instrument details;

o x. medical history and other personal information provided in advance of an appointment;

o xi. all information provided (whether orally or in writing) during the counselling session scheduled and booked with a Consultant on the Platform;

o xii. all notes and inferences of the Consultant created during or post a Counselling Session in respect of the particular End User

(collectively referred to as “Personal Information”). It is expressly undertaken herein that Amigo Care shall not record any of the Counselling Sessions between any Consultant and any End User. However, you agree and acknowledge that Amigo Care shall appoint certain third party vendors and service providers to provide services such as messaging and teleconferencing services, such third party service providers shall have access to Your Personal Information, End User Personal Information and Counselling Sessions which may be recorded by such third party service providers as required under the applicable law. Such third party service providers shall restrict access to Your Personal Information, End User Personal Information and Counselling Sessions from all its employees, officers, agents etc. Further, the Company shall not have any access to such Personal Information recorded by the third party service providers and shall ensure that the Consultants, employees, officers or agents of the Company are not provided any access to such Personal Information stored by the third party vendors. The Consultant may record any of the Counselling Sessions or interactions between the End User and the Consultant through the Platforms only with the express prior written consent of the End User. In any event, Amigo Care shall not be held liable for any breach of confidentiality obligations by the Consultant or any third party service providers as mentioned above or the breach of this Privacy Policy.

b. Non-Personal Information: When You visit the Platform, we may collect certain non-personal information such as Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally.

c. Automatic Information: We receive and store certain types of information whenever You access our Platform. We use "cookies" (small file containing a string of characters that uniquely identifies Your browser) and we obtain certain types of information when Your web browser accesses the Platform or advertisements and other content served by or on behalf of Amigo Care on other websites. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our Service by storing user preferences and tracking user trends.

d. Mobile: When You download or use our Platform through Your mobile, we may receive information about Your location and Your mobile device, including a unique identifier number for Your device. We may use this information to provide You with Services if required.

e. User communications: When You send emails or other communications to us, we may retain those communications in order to process Your inquiries, respond to Your requests and improve our Services.

C. USE OF INFORMATION:

· We process the Personal Information You provide in any one or more of the following manner:

o 1. To process Your request for Services,

o 2. For providing Services, We may disclose Your Personal Information to End User(s) and/or Consultant’s (as the case may be) and/or other registered business partners (as applicable).

o 3. The Amigo Care’s and/or business partners/users shall be entitled to process the Personal Information in accordance with this Privacy Policy and as permitted by the applicable law;

o 4. To fulfil requests for Services;

o 5. To improve our Services;

o 6. To enforce our Terms;

o 7. To contact You;

o 8. To avoid fraud and other prohibited or illegal activities;

o 9. To protect the security or integrity of the Platform, Our business, Services and users;

o 10. To customise our communication with You and the marketing material we share with You;

o 11. To allow our registered Consultants’s, business partners to present customised messages to You.

o 12. To publish any testimonials or reviews that You may have provided on the Platform;

o 13. To contact any person You may have enlisted as a friend for reference purposes;

o 14. To Comply with Legal Requirements: We may disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Amigo Care, its users or the public as required or permitted by law; and

o 15. Additionally, in the event of a audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Personal Information we have collected to the relevant third party.

We shall be entitled to retain Your Personal Information for our record for a period of 5 (five) years after the deletion of Your Account with us and such Personal Information shall be used us only in consonance with this Privacy Policy. Notwithstanding anything contained herein the Company does not record or retain the records pertaining to the Counselling Sessions between the Consultants and the End User.

D. UPDATING YOUR INFORMATION

You may update or modify Your Personal Information. To delete Your registered account, please email us at support@amigo.care Requests for such deletion will be handled within 30 days and such deletion will be effective from the date of communication of confirmation of such deletion by Us to You.

E. SECURITY

We use reasonable security measures to protect Personal Information from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Personal Information. When the Service is accessed using advanced versions of Internet Explorer , Firefox, or Safari, Secure Socket Layer ("SSL") such technology may protect Personal Information using both server authentication and data encryption. These technologies help ensure that Personal Information is safe, secure, and only available to You and those to whom You have granted access including but not limited to us, our business partners, registered Consultant’s and authorised third parties. We host our Platform in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

· 1. Account Security: You are responsible for maintaining the security and confidentiality of Your user ids and passwords while accessing the Platform either as a End User (“End User Account”) or a Consultant (“Consultant Profile”). You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of Your End User Account or Consultant Profile(as the case may be) with us and/or Your ability or inability to use the End User Account or Consultant Profile (as the case may be).

· 2. Credit Card Security: We use third-party payment processors (“Payment Processors”) for any payments made on this Platform. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to the Terms. You acknowledge that neither the Company nor any of its directors, shareholders or other representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of Your use of the Payment Processors, Your payment through the Payment Processors or Your ability or inability to complete the payment.

F. THIRD PARTY

In addition, the Platform may occasionally contain links to Third-Party sites (“Third-Party”). If You click on the links to Third-Party websites, You leave the Platform. We are not responsible for the content of these Third-Party websites or for the security of Your information when You use the Third Party websites. These Third-Party service providers and Third-Party websites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. They may collect information such as Your IP address, browser specification, or operating system. This Privacy Policy does not govern any information provided to, stored on, or used by these Third-Party providers and Third-Party websites. We recommend that when You enter a Third-Party website, You review the Third Party website’s privacy policy as it relates to safeguarding Your information. We use third-party advertising companies to serve ads when You visit the Platform. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to the Platform and Third-Party websites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that We are not be liable for the information published in search results or by any Third-Party website.

G. YOUR CONSENT

By using the Platform and/ or by providing Your Personal Information, You consent to the collection and use of such Personal Information in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your Personal Information as per this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring and sharing information (including Personal Information) related to You with third parties, End-User(s), Consultant’s (as the case may be) or to service providers or registered business partner/users for the purposes as set out in this Privacy Policy.

H. GRIEVANCE OFFICER

If You have any grievance with respect to the Platform or the Services, You can contact our grievance officer at: support@amigo.care

DISCLAIMER

A. PRIVACY STATEMENT

· 1. Rigpa Tech Private Limited a private limited company with its registered office at Chennai, Tamil Nadu ("Company", "Amigo Care" "We", "Us", "Our" and terms of similar meaning) provides access www.amigo.care and/or teleconferencing, messaging platform etc. ("Platform") to the user or viewer (including End User and/or Consultant shall hereinafter be referred to as "You", "Your" as applicable) subject to the disclaimers set out hereunder ("Platform Disclaimers"). Please read these Platform Disclaimers carefully before accessing or using any Platform.

· 2. The Platform is a web/mobile based platform which facilitates End Users ("End Users") to connect with Consultants that are registered on our Platform. The Consultants are professionals providing counselling and therapy services ("Consultants").The Platform includes, without limitation, the following services (collectively, the "Services"):

·

o a) the facilitation of electronic Platform to connect End Users with the Consultants.

o b) the provision of appointment scheduling and reminders.

o c) facilitating online counselling sessions based on the appointments scheduled between the End User and the Consultant through the Platform by way of online, voicemail and chat interactions.

· 3. Any and all information provided on any of the Platform is on an "AS IS WHERE IS" and "AS AVAILABLE" basis and is provided without warranty of any manner whatsoever.

· 4. There may be delays, omissions, interruptions and inaccuracies in the services, information or other materials and services offered on this Platform.

· 5. The Company hereby explicitly and specifically disclaims any and all representations, warranties or guarantees, whether written, oral, expressed or implied including, without limiting the generality of the foregoing, any warranty of quality of services or quality of the services provided by the Consultants or fitness for a particular purpose.

· 6. Notwithstanding anything contained in the Platform Disclaimers, the Company does not warrant that the Platform, information or services: (i) will perform error-free or uninterrupted, or that the Company will correct all or any errors or defects (ii) will operate in combination with Your electronic devices, or with any other hardware, software, systems or data not provided by the Company, (iii) will meet Your requirements, specifications or expectations.

· 7. The Company is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the Platform. While the information contained within the Platform is periodically updated, no guarantee is given that the information provided in this Platform is correct, complete, and up-to-date. The Company reserves the rights to update correct and modify the Platform at any point of time. Continued use of the Platform after any such changes shall constitute Your consent to such changes.

· 8. The Company does not accept any responsibility in any manner whatsoever for any opinion, statement, recommendation, advisory services, data loss, theft of data, corruption of data or the wrong usage or misuse of the information and/or any damage or leak of information and its consequential usage by a third party assistance or information etc. You further acknowledge that You continue to access and use the Platform and/or rely on the same solely at Your own risk.

· 9. Certain links on this Platform lead to resources located on servers that are not maintained by Company or under its control. The Company is not responsible for the contents of any such referenced websites or for the availability of access to such websites. The inclusion on this Platform of any link to another web site, or any reference to any product or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply an endorsement or recommendation by the Company.

· 10. The availability of any third party (including a Consultant/End User, as applicable) information does not imply any endorsement by us of such information and You are solely responsible for and assume all risk arising from Your use or reliance of any such third party (including an Consultant/End User, as applicable) information.

· 11. You are responsible for understanding and complying with any agreement You may enter into with any third party (including an Consultant/End User, as applicable) accessed through or used in connection with the Platform. WE ARE NOT RESPONSIBLE FOR OR LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF YOUR DEALINGS WITH SUCH THIRD PARTIES (INCLUDING A CONSULTANT/END USER, AS APPLICABLE). Your recourse in the event of any such claim with respect to any third party (including a Consultant/End User, as applicable) content is solely against the relevant third party (including an a Consultant/End User, as applicable). In no event will any agreement between You and any third party (including an a Consultant/End User, as applicable) be binding on us or impose upon us any additional obligations, or any obligations inconsistent with the Platform Disclaimers.

· 12. Notwithstanding anything contained elsewhere in the Platform, in no event shall the Company be liable to You or anyone claiming under You for any special, exemplary, consequential, incidental, punitive or indirect damages on any theory of liability, whether in contract, tort (including without limitation negligence or medical negligence), strict liability or otherwise. The limitations set forth in this section shall apply even if You are advised of the possibility of such damages.

· 13. Notwithstanding anything contained elsewhere in the Platform, in no event shall the Company be liable to You or anyone claiming under You for any acts or omissions of any third party service providers or third party vendors or any Consultant.

· 14. You shall have also read and agreed to abide by the Privacy Policy and Terms & Conditions ("Terms") available at https://amigo.care/privacypolicy and https://amigo.care/terms which have to be read in conjunction with the Platform Disclaimers. In respect of any discrepancies amongst the policies, the specific Privacy Policy or Terms shall prevail over the Platform Disclaimers.

· 15. Refund & Returns policy : Amigo is committed to offering everyone the best possible counselling experience on our platform with our carers. Amigo is a platform / website that acts as a conduit to arrange professional services and those Professionals are paid through their Counsellor Agreement with Amigo. Counsellors charge clients/Amigo for time as that time is taken or scheduled to be used, much like other medical professionals. Amigo refunds requests, therefore requires multiple levels of agreement and can only looked at on a case by case basis. Further, refunds for time already used in a subscription or a session are not generally possible. Requests to cancel subscriptions prematurely or cancel pre-paid services are reviewed by the Amigo in conjunction with the Counsellors and accommodations may be made if unique or legal circumstances (medical, disability, court orders etc...) dictate the reason for the refund request. If you are not satisfied with a Counsellor response, you can change the counsellor by opting change counsellor from the App/ Website free of charge.

By agreeing to these Platform Disclaimers, You covenant that You have carefully read, appropriately interpreted and fully understood the disclaimers contained herein and unconditionally agree to be bound by them in a true and bonafide manner.